Privacy Policy

Privacy Notice – RENUE NUTRITION


Effective from: 22 May 2025
Last reviewed: 27 May 2025

RENUE NUTRITION is committed to protecting your privacy and personal data. This Privacy Notice explains how we collect, use, share, and store your personal information, and your rights in relation to this data, in accordance with the UK General Data Protection Regulation (UK GDPR).

By accessing our website or providing your personal information, you agree to the practices outlined in this notice.

Contact Details

Email: renuenutrition@gmail.com
Website: renuenutrition.co.uk

Personal Information We Collect

To provide nutritional therapy services, we may collect and process the following data:

  • Name, address, and contact details;

  • Gender and date of birth;

  • Appointment and emergency contact information;

  • Health information (e.g., medical conditions, allergies, medications, history);

  • GP and other healthcare provider details;

  • Information about care needs and lifestyle;

  • Test results and medical reports;

  • Clinic notes and personalised health plans; and

  • Bank details (if necessary for payment processing).

For marketing, information and updates we may also collect:

  • Names and contact details;

  • Email address;

  • Marketing preferences;

  • Website user journey data; and

  • Consent records.

Lawful Bases for Processing Your Data

Under UK GDPR, we rely on the following lawful bases:

For providing health services:

  • Consent – You have given clear permission for us to process your data for specific purposes.

For marketing and communication:

  • Consent – You have opted in, and you may withdraw consent at any time.

You can read more about lawful bases and your rights on the ICO website.

Your Data Protection Rights

You have the following rights under UK GDPR:

  • Right of access – Request copies of your personal data

  • Right to rectification – Ask us to correct or complete inaccurate data

  • Right to erasure – Request deletion of your data under certain conditions

  • Right to restrict processing – Ask us to limit how we use your data

  • Right to object – Object to processing in certain situations

  • Right to data portability – Request your data be transferred to another organisation

  • Right to withdraw consent – Withdraw your consent at any time where consent was the legal basis for processing

To exercise any of these rights, contact us using the details above. We will respond within one month.

Where We Obtain Data

We collect data directly from you during:

  • Consultations

  • Health assessments

  • Correspondence via email, forms, or website

Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this notice, and to comply with legal obligations.

We retain client records for 7 years following your last appointment. Please contact us for full details if needed.

Who We Share Your Information With

We only share personal information when necessary and with your consent. This may include:

  • Other healthcare providers (e.g., GPs, consultants)

  • Laboratory services for test processing (with your consent)

  • Payment processors (only if applicable)

We do not sell or distribute your data to third parties for advertising purposes.

How to Complain

If you are unhappy with how we handle your data, please contact us directly first.

If you are still dissatisfied, you may raise a complaint with the Information Commissioner’s Office (ICO):

ICO Contact Details:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint